Gracie Roze has a flat rate shipping charge. The cost to ship per address is $5.50. If you choose to return an item that has been damaged or found defective we will pay the shipping charge within 30 days of purchase. All other reasons are paid by the customer.
Most items will ship out within 3-5 business days and are sent via USPS mail. In the event an item is on back order we will notify you within 48 hours of ordering to choose another item,wait for the item or receive a refund on your purchase. Once the order has been processed no changes can be made. We do offer express and international shipping at an additional charge. Please call us at 904-518-4538 to discuss other shipping methods.
If an item is not as expected you can return it for a credit on a future order within 15 days and it must be in the original packaging. If an item is defective we will exchange it within 30 days of shipping. The customer will be responsible for return shipping. No replacements or credit can be made until we get the product returned to us.