Terms and Conditions
Q: What is your Return Policy?
A: Gracie Roze understands that we change our minds or products aren’t exactly what we expect. We offer a replacement credit minus shipping within 30 days of purchase. The items must be in the original box and unworn. If you have an item damaged within 60 days of purchase we will replace the item or credit you on a future purchase. Damaged items must be returned to your Retail Store or the RETURN department before a credit is made.
Shipping address for returns:
Gracie Roze - RETURNS
3545 Saint Johns Bluff Road S. #2
Jacksonville, FL 32224
Broken, Damaged or Not What is Expected Items:
Items that are damaged within transit, break prior to wearing or have a manufacturing defect within 30 days purchase are eligible for replacement. We do not offer refunds for any item. Contact the Replacement department
Issues that qualify as a damaged item:
- Non-functional clasp, snap, closure or clip
- Not as described- Color, Size, Length, Design
- Unusual markings or color variance -(Excludes natural stones)
- Jump ring, O ring or chain link that is not closed properly, Chunks that will not snap on or shoe clips that do not stay closed or latched on. ( Excludes improper care of the product)
- Crystals on lockets, charms, chunks or mini’s that have been lost.
This warranty does not cover merchandise damaged through normal wear, accident or misuse (wearing in water, broken glass, etc). Upon receipt of your order, please check it carefully for accuracy.