In a Nutshell
Q: What is Interchangeable Jewelry made of?
A: Our entire collection is nickel and lead free. Chains and pendants are made of stainless steel or rhodium. We have not had any allergy issues with or collection but as with all costume jewelry if you have had any color changes in the past you may have an issue with our collection. This is normally due to the lotions/perfumes used or the acid in your skin. We don't want you to be disappointed and do offer a 30 day replacement option.
Q: How can I sell Gracie Roze?
A: We offer two ways to sell our collection. With online sales or direct to your customers. Our website is free and can not be personalized. Your personal website is used to track sales and allow you to log in and view your online customers. When doing direct sales and parties having product is very important so your friends and family can see how amazing the collections are and easy to create, wear and change.
As an Stylist Partner you are self employed and considered an independent contractor. You are responsible for paying your state, local and federal taxes. You must report all income earned on your personal or business taxes. We encourage you to keep detailed records, have a separate bank account for Gracie Roze and talk with a tax professional. Yearly we report to the IRS all earnings of each Expressionist that have received commission payments from YSE. You will receive a 1099 on earnings and compensations over $600. You have to have $100 in sales every 2 months to remain active as an affiliate rep.
Q: What is Interchangeable Jewelry?
A: Gracie Roze is all about expressing yourself and letting your own style shine through. Why wear what others create when you can create what you love to wear. We offer Gracie Snaps, Gracie Coins, Angel Lockets and Gracie Girls. Snaps are interchangeable with all snap companies and we offer two sizes, mini and standard. The Angel Lockets are dainty lockets with colorful chiming balls that are a constant reminder that We Never Walk Alone and each time you hear the bell ring you are reminded that your Guardian Angel is always with you. We have new Gracie Coin Holders with Coins that can change out to match what you are wearing. Gracie Girls is a seasonal collection of our favorite outfits to offer girls 2-10.
Q: Changing out your Snaps
A: To remove the Snap from the base look for the FIRST metal rim of the Snap and place your nail or pick under it. It will easily pop off so you can replace it with a new design from our collection. The first time you put a Snap in the base it may be tight. We also want to remind you that pulling for the top of decorative poppers such as the roses or pearls may cause damage.
Q: Cleaning your Jewelry
A: Just use a dry cloth to gently wipe.. Our items are made of stainless steel or rhodium and should not have excess water or chemicals to clean it. We do not recommend wearing any of our pieces in the chlorine.
Snap Bases that need special attention
Be sure when removing your Snaps that you are pulling from the Snaps at the first rim and not from the snap base. If you pull from the snap base this is pulling the Snap from the jewelry that it is attached to.
Q. What is the Return Policy
A. Gracie Roze understands that we change our minds or products aren’t exactly what we expect.The items must be in the original box and unworn and must be returned with in 15 days to exchange it for a different item. If you have an item damaged within 30 days of purchase we will replace the item with the same item. Damaged items must be returned to your Stylist directly or the RETURN department if order was placed directly with Grace Roze before a credit is made.
3545 Saint Johns Bluff Road S. Ste #2
Jacksonville, FL 32224
Broken, Damaged or Not What is Expected Items:
Items that are damaged within transit, break prior to wearing or have a manufacturing defect within 30 days purchase are eligible for replacement. We do not offer refunds for any item. Contact the Replacement department or your local affiliate.
Issues that qualify as a damaged item:
- Non-functional clasp, snap, closure or clip
- Not as described- Color, Size, Length, Design
- Unusual markings or color variance such-(Excludes natural stones)
- Jump ring, O ring or chain link that is not closed properly, Chunks that will not snap on or shoe clips that do not stay closed or latched on. ( Excludes improper care of the product)
- Crystals on lockets, charms, chunks or mini’s that have been lost.
This warranty does not cover merchandise damaged through normal wear, accident or misuse (wearing in water, broken glass, etc). Upon receipt of your order, please check it carefully for accuracy.
Q. Safety Information- Jewelry is Not recommended for kids 8 and under
A: Gracie Roze does not recommend jewelry for small children. All items Gracie Roze offers can be a choking hazard. Small children can choke if not properly supervised.
Do not wear items in water. Over time it may dull the look of the product. Please review how to remove Snaps and how to replace the interchangeable items gently so that you don’t accidentally break the items. Children are not as gentle as adults so we suggest that the adult makes all changes.
Q. Shipping Policy
A: Gracie Roze has a flat rate shipping charge. The cost to ship per address is $5.50. If you choose to return an item that has been damaged we will pay the shipping charge within 30 days of purchase. All other reasons are paid by the customer or the Stylist.
Most items will ship out within 3-4 business days and are sent via USPS priority mail. In the event an item is on back order we will notify you within 48 hours or ordering to choose another item or receive a refund on your purchase. Once the order has been processed no changes that can be made. We do offer express and international shipping at an additional charge. We are not responsible for addresses that are undeliverable or incorrect when placing the order. All items are tracked and once delivered you will need to contact your local USPS.com